Summary
Customer success manager with 5 years in B2B SaaS, managing a $4M ARR book across 85 mid-market accounts. Track record of reducing churn and driving expansion.
Experience
- Grew NRR from 105% to 118% across 85 mid-market accounts.
- Implemented a health-score framework that predicted churn 30 days earlier.
- Led quarterly business reviews for top-tier accounts — 94% retention rate.
Skills
- CV creator
- create CV
- CV builder online
- make CV free