Summary
Customer success lead with 5 years scaling SMB and mid-market accounts at a Series B SaaS — owned a $4.2M ARR book with 118% NRR.
Experience
- Built the playbook that lifted NRR from 102% to 118% in one year.
- Reduced churn 23% by redesigning the 90-day onboarding plan.
- Mentored 4 CSMs — 2 promoted internally.
Skills
- free CV maker
- free CV builder
- CV maker no signup